Conversations,
in one workflow.
Bring inbound and outbound calling together with IVR, recording and CRM integration options.
CALL CENTRES & CPAASVoice and SMS.
Voice and SMS.
In your product.
Communications building blocks for contact centres and platforms. Bring numbers, IVR, recording and programmable APIs into your applications.
PROGRAMMABLE COMMUNICATIONSBuilding blocks for
Building blocks for
your communications.
CPaaS brings voice and messaging functions into your software. Provision numbers, build IVR flows, record and transcribe calls, and trigger SMS through APIs and event webhooks.
Extend a contact centre, embed calling in a SaaS product or automate customer reminders. Discuss the building blocks and connection requirements for your application.
Contact centresSaaS platformsAutomation
PLATFORM BUILDING BLOCKS
- Communications
- Voice API
SMS API - Call workflows
- IVR flows
Recording - Numbers
- Provisioning
Inbound / outbound - Events
- Webhooks
Workflow triggers
USE CASESBuilt into the way
Built into the way
your business works.
Voice and messaging workflows
for customer-facing applications.
Conversations,
Communications,
inside your product.
Embed calling and messaging with APIs that support your application and customer experience.
The right reminder,
at the right moment.
Plan automated voice and SMS reminders around appointments and customer schedules.
Keep your customers
in the loop.
Use transactional voice and messaging for verification, service updates and operational alerts.
CAPABILITIES
Your communications toolkit.
Number provisioning
Bring number provisioning into your application for calling workflows, subject to country availability.
Programmable voice
Embed inbound and outbound calling through voice APIs, shaped around your product requirements.
SMS API
Trigger customer messages, reminders and transactional notifications from your application.
IVR & call flows
Build interactive voice flows and route calls according to the journey you want to create.
Recording & transcription
Record and transcribe calls to support service reviews and communication workflows.
Event webhooks
Connect communication events to your systems and trigger the next step in your workflow.
Let’s discuss your
next connection.
